Enrol an Android device

Time needed: about 10 minutes per device. You need: the device, Wi-Fi, and an admin or helpdesk account.

Before you start

1. Make sure the device is charged above 30% or plugged in.
2. Know the Wi-Fi name and password of where you are setting up.
3. Decide the group the device belongs to, such as Year-10-Tablets.

Step 1 — Create the token

1. In the console, go to Devices → Enrol new device.
2. Choose Android · QR provisioning.
3. Type the group name into Enrol into group.
4. Set Expires in and Max uses to suit — for one device, 1 use is right.
5. Select Generate token. A QR code appears.

Leave this screen open. The code disappears when you close it.

Step 2 — Reset the device

If the device has been used before, factory reset it first: Settings → System → Reset options → Erase all data. Wait for it to restart into the first-time setup screen.

A brand-new device is already at this screen.

Step 3 — Scan the code

1. On the device's very first "Hi there" / welcome screen, tap the screen six times in the same spot.
2. A QR scanner opens. If the device asks to connect to Wi-Fi first, do that.
3. Point the camera at the QR code on your console screen.
4. The device downloads its management app and sets itself up. This takes 5–10 minutes and the device may restart.

Step 4 — Finish on the device

Follow the remaining prompts. When setup finishes the device is managed and you will see a work profile or work apps on it.

Step 5 — Confirm in the console

1. Go to Devices and find the new serial number.
2. Check the last check-in is recent and the group is right.
3. Open the device and select Sync now. When the command reaches done, the link works.

If it goes wrong