Runbooks
Step-by-step guides for the jobs you do most often.
Each runbook is a short checklist for one job. Follow it top to bottom.
Setting devices up
Enrol an Android device
Phones and tablets, using a QR code.
Enrol a Windows device
Laptops and desktops.
Roll out a batch
Preparing many devices at once.
When something goes wrong
Lost or stolen device
What to do in the first hour.
Device is not checking in
Working out why a device has gone quiet.
Fix a non-compliant device
Clearing an alert.
I cannot sign in
Passwords, MFA, and lockouts.
People and devices moving on
Someone is leaving
Closing off access safely.
Hand a device to someone else
Reassigning between people or groups.
Retire a device
Taking a device out of service for good.
Keeping on top of things
Before you start any runbook
- Know who owns the device — the organisation or the person. It changes what you are allowed to erase.
- Have the serial number to hand. It is the fastest way to find a device.
- Remember that every action you take is written to the audit log with your name on it.
